Service Support
Integrating RF, optoelectronics, embedded systems, automation, and software technologies, we provide specialized equipment and solutions.
Technical Support
Service Response
24/7 online customer service for your inquiries
Professional team
50+ technical engineers and service team
Solution
Industry-Specific Standardization Solutions
After-sales service
High-quality after-sales team, end-to-end product lifecycle support.
FAQ
Does the device support long-term operation in outdoor environments with extreme temperatures and high humidity?
The standard model is designed for typical indoor operating conditions; for harsh environments such as outdoor exposure, salt spray, and high humidity, custom corrosion‑resistant and sealed versions are available.
Could you please provide a sample? How long does it take to produce the sample?
We support sample requests: for in-stock samples, delivery takes 3–7 business days; for custom‑made samples, lead times will be assessed separately. Please contact sales to submit your sample requirements.
What is the standard lead time for regular delivery?
Lead times for standard mass‑production models are based on real‑time inventory; for out‑of‑stock orders, lead times typically range from 2 to 4 weeks, while production schedules for large‑volume orders can be negotiated.
What is the product’s warranty period?
Standard components are covered by a 12-month warranty. Failures resulting from over‑power operation, improper installation or handling, external mechanical damage, or unauthorized disassembly are not covered under the warranty.
What customization services are supported?
Supports band‑range adjustment, power upgrades, interface modifications, structural‑package optimization, and custom multi‑channel integrated components; can provide a specification‑driven document for solution evaluation.
What is the minimum order quantity (MOQ) for custom products?
The MOQ requirements for simple modifications differ from those for fully custom designs; pricing is assessed on a case-by-case basis, taking into account structural complexity and debugging difficulty. Please submit your specifications for a quote evaluation.
Could you please provide the detailed original test report?
Standard models are supplied with typical performance specifications; a complete test report for the project can be provided upon agreement in the formal order; confidential project materials shall be handled in accordance with the terms of the mutual Non-Disclosure Agreement (NDA).
We couldn’t find the product model you’re looking for on the official website. Could it be developed?
If our existing product line cannot meet your requirements, please provide specifications such as frequency, power, interface, and physical dimensions. Our technical team will assess the feasibility of developing a new product.
Is channel partner cooperation available?
We welcome channel distributors, system integrators, and research‑equipment manufacturers to discuss agency partnership opportunities. Please contact us through our official website to obtain our cooperation policies.
Agreement/Privacy Policy
Beijing Zhongwei Puye Technology Co., Ltd. (hereinafter referred to as “we” or “Zhongwei Puye”) respects and protects the personal information and privacy rights of users who visit this website (hereinafter referred to as “you”). This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access and browse our official website, submit inquiries, leave messages, complete forms, or provide business‑related contact information, as well as the rights available to you.
Please read this Privacy Policy carefully. By continuing to access and use this website, you acknowledge that you have read and agree to all of its terms. Furthermore, by clicking the “Register” button on the registration page and successfully completing the registration process as a user, you hereby signify your agreement to and acceptance of this Service Agreement.
I. Scope of Application
This policy applies to all pages of the Zhongwei Puye official website, as well as to online services such as online message submission, product inquiries, business cooperation forms, and material downloads. This policy does not apply to third-party external websites or third-party platform services; when you navigate to a third-party website, you must comply with that third party’s own privacy policies.
II. What Information Do We Collect?
1. Information You Submit Voluntarily
When you complete our website inquiry form, engage in business cooperation, request technical quotations, or submit feedback, we collect the information you voluntarily provide, which typically includes your name, contact phone number, email address, and details of your inquiry. You may choose whether to provide this information; however, failure to provide certain details may prevent us from processing your request or establishing communication.
2. Automatic Information Collection by the Website
While you browse our website, we automatically collect basic access log information, including: access time, browser type, device identifiers, pages visited, and IP address. This information is primarily used for website security, traffic analytics, and enhancing the user experience. We do not use this data to identify any specific individual.
This website does not collect sensitive personal information such as ID card numbers, bank card details, or biometric data.
III. Purposes of Information Use
We process your information only in accordance with the principles of legality, fairness, and necessity, and solely for the following purposes:
We will respond to your product inquiries, technical support requests, commercial quotations, and partnership coordination.
Handling customer requests, facilitating technical communication, and following up on after-sales service;
Website operation security maintenance, troubleshooting, and enhancement of website functionality and user experience;
We will send you product updates, Blog posts, and exhibition information (if you have explicitly agreed to receive them);
Comply with laws, regulations, and regulatory requirements.
We will not use your personal information for purposes unrelated to the aforementioned objectives.
IV. Cookies and Similar Technologies
This website uses cookies to enhance your browsing experience. Cookies are small text files that websites store on your device.
Necessary cookies: Ensure the website functions properly and cannot be disabled.
Statistical cookies: Used for analyzing website traffic data; they do not collect any personally identifiable information.
You can refuse or delete cookies through your browser settings, but disabling cookies may affect the functionality of some webpages.
V. Information Sharing, Transfer, and Public Disclosure
(1) No Sale to Third Parties: We will not sell or rent your personal information.
(2) Limited Sharing: Information will be disclosed to third parties only in the following circumstances:
Obtain your explicit consent;
To fulfill business requirements, we have engaged a compliance service provider to deliver website operations and maintenance as well as email marketing services, and have entered into a confidentiality agreement stipulating that the service provider shall not use your information for any other purpose.
In accordance with the formal requirements of laws and regulations, judicial authorities, and regulatory agencies.
(3) Mergers and Acquisitions: In the event of corporate restructuring, mergers, or asset transfers, the relevant information may be transferred as part of the business assets and will continue to be governed by this Privacy Policy.
Except as set forth above, we will not share your personal information with any unrelated third parties.
VI. Information Storage and Security Protection
Storage Location: Your information is stored on servers located within the People’s Republic of China, and we will not transfer your personal information abroad without your consent.
Retention Period: Data shall be retained only for as long as necessary to achieve the business purpose; business‑consultation information shall be retained for a reasonable period in accordance with applicable business record‑keeping requirements after the conclusion of collaborative communications. Upon expiration of the retention period, such data will be deleted or rendered anonymous, unless otherwise required by laws or regulations.
Security Protection: We employ technical and administrative measures to safeguard your information against leakage, tampering, and loss, including access control, network security safeguards, and internal confidentiality policies. However, no system can guarantee absolute security in the internet environment; should a security incident occur, we will promptly notify you and take appropriate remedial actions in accordance with the law.
VII. Your Rights
Pursuant to the Personal Information Protection Law of the People’s Republic of China, you are entitled to:
Right to be informed: To understand the rules governing how we process your personal information;
Access and Copy: Request a copy of your personal information that we hold;
Correction: If the information is inaccurate, you may request that it be corrected or supplemented.
Deletion: In legally prescribed circumstances, you may request the deletion of your personal information.
Withdrawal of Consent: You may withdraw your consent to receive future marketing communications; such withdrawal shall not affect any lawful processing that has already been carried out.
Complaint: Submit inquiries and complaints regarding information processing activities.
To exercise the above-mentioned rights, please send an email to sales@aumiwalker.com. We will verify your identity and respond within the time limits prescribed by law.
VIII. Policy Updates
We reserve the right to revise this Privacy Policy. In the event of material changes, we will post an updated version on this page of our website, which will take effect upon posting. Please visit this page regularly to review the most recent version.
Do you need an expert to recommend the right product for you?
If you have any questions about our products, please contact us promptly.
Contact Us
Phone: +86-10-63718360
Email: sales@aumiwalker.com
Address: Room 505, Floor 5, Building 6, Phase II, Nord Center, No. 1 Courtyard, East Auto Museum Road, Fengtai District, Beijing
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